BUILT FOR BEVERAGE BRAND OWNERS

Big brand operating support. Built for your budget.

Operations, finance and supply chain support for growing beverage alcohol brands.

Keep payments, invoices, orders and shipment issues moving. Check account profitability and follow through on approved next steps. Software supports routine work, with experienced review when an issue requires judgment.

You don’t need to spend big to grow big. Monthly support from $249.

See support and pricing Watch the overview

WATCH THE OVERVIEW

See the support behind your next step.

In about one minute, see approved records become a clear action and practical follow-through.

Illustrative examples. Coverage depends on your plan and approved records.

See monthly plans Contact TierSentry

SEE YOUR FIRST MONTH

Your first month with TierSentry.

From your first priority to your monthly summary: see how the work progresses.

Illustrative examples. Coverage depends on your plan and approved records.

See monthly plans Contact TierSentry

THE OPERATING CAPACITY YOUR BRAND NEEDS

Run more efficiently. Protect margin. Support profitable growth.

You should not have to be the operations, finance and supply chain department while building the brand. TierSentry helps keep payments, invoices, orders and shipment issues moving, checks account profitability and follows through on approved next steps. Software supports routine work, with experienced review when an issue requires judgment.

ILLUSTRATIVE VALUE AT STANDARD PRICING

Keep more time for sales, fundraising and growth.

Compare two illustrative workloads at $50/hour: the value of owner or team time, or the assumed cost of buying equivalent covered help. TierSentry combines software, structured follow-through and experienced review in one monthly fee.

Commercial Operating Support

Example: 20 net hours transferred

ILLUSTRATIVE SCENARIO · NOT A MEASURED RESULT

The operating work

Weekly review and authorized follow-through on payments, invoices, orders and shipment questions. Basic account-profit review.

Up to 10 relationships and 10 active routine issues. You approve records, decisions and commitments.

Your team’s time value / equivalent hired work$1,000

TierSentry standard monthly fee$500

TierSentry introductory monthly fee$249

Bars start at zero; each card uses its own benchmark scale.

$500/monthIllustrative value above the standard fee

$751/monthIllustrative value above the introductory fee

$249/month for six monthsThen $500/month, with at least 60 days’ advance written notice.

See Commercial support

Managed Operating Support

Example: 40 net hours transferred

ILLUSTRATIVE SCENARIO · NOT A MEASURED RESULT

The operating work

Twice-weekly review, broader partner coordination, deeper profitability and terms analysis, escalation and monthly planning.

Up to 30 relationships and 30 active issues. You approve records, decisions and commitments.

Your team’s time value / equivalent hired work$2,000

TierSentry standard monthly fee$1,000

TierSentry introductory monthly fee$749

Bars start at zero; each card uses its own benchmark scale.

$1,000/monthIllustrative value above the standard fee

$1,251/monthIllustrative value above the introductory fee

$749/month for six monthsThen $1,000/month, with at least 60 days’ advance written notice.

See Managed support

View the exact example calculations

Example only. Not a measured customer result or a promise of hours saved.
Illustrative work transferred	Monthly time value	Standard monthly fee	Time value less standard fee
Commercial: 20 net hours/month	$1,000	$500	$500/month
Managed: 40 net hours/month	$2,000	$1,000	$1,000/month

“Net hours” means owner or team time actually avoided after time spent supplying records, approving actions and coordinating with TierSentry. The $50/hour rate and 20/40-hour workloads are assumptions, not beverage-industry benchmarks or included service hours. These examples assume that the covered work fits your package. Plans cover defined responsibilities, not a purchased block of hours. Time value is not cash savings. Count actual payroll or contractor reductions only when documented, and do not count the same benefit twice.

At introductory pricing, these same examples leave $751/month for Commercial and $1,251/month for Managed in time value above the fee. Both introductory fees are $251/month below standard for six months.

See plans and introductory eligibility

Keep orders and shipments moving

Coordinate delivery questions, missing information and partner commitments across covered distributors, retailers and fulfillment providers.

SUPPLY CHAIN & PARTNER COORDINATIONBoth plans

Put payment issues in capable hands

Review invoices, payments and deductions. Request explanations, organize evidence and continue authorized follow-ups on open items.

PAYMENTS & INVOICE DISCREPANCIESBoth plans

Understand what protects your margin

Check charges against agreed rates and review account economics. Managed support adds deeper analysis across approved sources.

COST CONTROL & ACCOUNT PROFITABILITYBoth plans; deeper analysis in Managed

Evaluate terms before committing

Examine new-account costs, payment timing and commercial commitments. Identify questions and recommend next steps before you approve a decision.

NEW-ACCOUNT & TERMS ANALYSISManaged support

Give sales a stronger operating foundation

Bring account costs, reorder priorities and unresolved operating questions into view so your team can pursue repeat, profitable business.

SUPPORT BEHIND PROFITABLE SALESBoth plans; depth varies by plan

Plan the work behind your growth

Prioritize operating risks, account opportunities and unresolved commitments in a monthly planning session, supported by reviewed evidence and ongoing coordination.

OPERATING PRIORITIES & PLANNINGManaged support

Software-led support, with your brand in control.Weekly Commercial review or twice-weekly Managed review. Routine work follows agreed workflows; material exceptions receive experienced review. You approve decisions and commitments.

EXPERIENCE, COORDINATION AND ACCOUNTABILITY

Bring the operating work together in one monthly service.

WITH YOUR TEAM OR SEPARATE HIRES

Your brand assembles and manages the support

Operating staff or contractors to coordinate accounts and partners
Financial help to investigate charges and review account economics
Tools and records to track issues, evidence and deadlines
Owner time to assign the work, supervise progress and connect the results

Compare your actual payroll, contractor fees, software costs and management time. The relevant cost depends on your operation and the responsibilities covered.

WITH TIERSENTRY

Software-led operating support, with experienced review

Payment, invoice, order and shipment issues moved forward
Authorized partner coordination and ongoing follow-through
Tracked issues, owners, commitments and responses
A monthly summary of work handled and supported value

Commercial includes weekly review and routine coordination. Managed adds broader coverage, deeper analysis, escalation and monthly planning. Your brand retains decision authority.

See what changed in your first 30 and 60 days.Work taken off your plateIssues handled, actions completed and net owner time saved after setup and approvals.Actual expense avoidedPaid assistance reduced or avoided, supported by your records.Financial improvementsDocumented invoice corrections, cost changes or terms improvements, when achieved.A stronger operationClearer account economics, fewer unresolved handoffs and better supported sales decisions.

Your monthly summary separates work delivered, estimated time value, actual expense reductions and verified financial outcomes. Savings, sales growth and third-party responses are not guaranteed.

See the work comparison, evidence and pricing protection

Work handled today and with TierSentry
Today, your brand handles	TierSentry handles within your plan	Value you can recognize
Coordinate orders, delivery questions and partner commitments	Review records, coordinate approved partner requests and track deadlines	Less owner coordination; clearer operating accountability
Match payments, reconstruct deductions and request explanations	Review payment evidence, investigate differences and handle authorized follow-ups	Better visibility into cash and unresolved payment issues
Check invoices and changing freight or fulfillment charges	Compare charges with approved terms and organize discrepancy evidence	Documented exceptions that may put margin at risk
Assess whether an account or new opportunity is profitable	Review basic account economics; Managed adds deeper profitability and terms analysis	Better supported decisions before committing cash or inventory
Help sales resolve account questions and operating obstacles	Organize account costs, reorder priorities and approved next actions	Sales conversations backed by operating evidence
Set priorities, supervise help and assemble management updates	Track covered work and report supported value; Managed adds monthly planning	More owner capacity for sales, fundraising and leadership

How the value comparison works

Compare the responsibilities your operation actually needs, including who reviews the evidence, coordinates partners and supervises delivery. TierSentry packages have defined account and issue limits; they do not promise a block of staff hours or replace a full internal department.

Evaluate ongoing value against the standard subscription prices: $500/month for Commercial and $1,000/month for Managed. The six-month introductory prices of $249 and $749 are an additional benefit, not proof of the service’s value.

Use owner-confirmed time saved, documented paid assistance avoided, operating improvements and supported financial benefits. Estimated time value, actual expense reductions and cash received remain separate, without double-counting. TierSentry does not replace full bookkeeping, receivables collection, shipment execution or legal services.

Choose your operating support See how the work progresses

SEE TIERSENTRY IN ACTION

From an operating problem to accountable action.

See how reviewed evidence becomes a partner request, an assigned action and tracked follow-through. The illustrative workspace connects payment differences, reorder priorities and fulfillment charges with the work needed next.

Explore the Brand Portal Demo How TierSentry protects data

Fictional brand and performance data. No customer information.

HARBOR & OAK · DEMOOpportunity workspace4 OPEN

HIGHDistributor settlement variance14 transactions require review$8,420

GROWTHReorder timing opportunityThree accounts approaching reorder window$5,800 est.

HIGHFulfillment fee exceptionApproved rate does not match charges$2,130

MONTHLY OPERATING SUPPORT

Choose the level of help that fits your team.

Both plans combine software, structured follow-through and experienced review when judgment matters. Your brand retains control of decisions and commitments. Monthly billing. Cancel renewal at any time.

COMMERCIAL OPERATING SUPPORT

Practical support across your commercial operation

$249/month for six months

Then $500/month. Weekly review of authorized records and open issues, routine follow-through, basic account profitability checks and a monthly progress summary. Experienced review focuses on material exceptions.

Weekly operating review
Up to 10 relationships and 10 active routine issues
Payment, order, shipment and invoice issue coordination
Charge checks and basic account profitability review
Monthly work and value summary

DEFINED SCOPE · MONTHLY BILLING

View everything included

ScopeOne brand; up to 10 directly supported commercial relationships; payment, order, shipment, charge, and account-profit priorities; DTC optional
FrequencyWeekly review
TierSentry handlesReview records, follow up on payments and shipments, investigate charges, and track actions across covered accounts
Monthly outputOperating summary, actions taken, responses, and next priorities
Owner responsibilityProvide authorized records, approve decisions and communications, handle matters requiring your authority
Limits10 direct relationships; 10 active routine issues; 25 open evidence cases; ongoing authorized follow-ups; 1,000 rows and 2 MB per file
Current service statusSecure setup after payment

Choose Commercial support

AUTHORIZED COORDINATIONMANAGED OPERATING SUPPORT

Broader responsibility, deeper analysis and planning

$749/month for six months

Then $1,000/month. Twice-weekly review, broader coordination, deeper profitability and terms analysis, and a monthly planning session. Experienced review supports complex issues and important recommendations.

Twice-weekly operating review
Up to 30 relationships and 30 active issues
Deeper profitability and terms analysis
Monthly planning and priority support

DEFINED SCOPE · MONTHLY BILLING

View everything included

ScopeOne brand and multiple approved commercial sources
FrequencyTwice-weekly review and one monthly planning session
TierSentry handlesReview exceptions, coordinate authorized follow-ups, track owners and deadlines
Monthly outputOperating summary, action progress, unresolved issues, and next priorities
Owner responsibilityProvide authorized records, approve decisions and communication, handle matters requiring your authority
Limits30 direct relationships; 30 active issues; 75 open evidence cases; ongoing authorized follow-ups; 1,000 rows and 2 MB per file
Current service statusSecure setup after payment

Choose Managed support

Introductory subscriptions retain the displayed rate for six months. Standard rates are $500/month for Commercial and $1,000/month for Managed, with at least 60 days’ advance written notice before a discounted subscriber’s increase. After the introductory offer ends, new subscriptions start at the standard rate. Secure setup begins after payment. Read subscription terms.

View full package comparisonSee every capability, service difference, and current status

Capability	Commercial Operating Support · $249/month	Managed Operating Support · $749/month
Scope	One brand; up to 10 directly supported commercial relationships; payment, order, shipment, charge, and account-profit priorities; DTC optional	One brand and multiple approved commercial sources
Frequency	Weekly review	Twice-weekly review and one monthly planning session
TierSentry handles	Review records, follow up on payments and shipments, investigate charges, and track actions across covered accounts	Review exceptions, coordinate authorized follow-ups, track owners and deadlines
Monthly output	Operating summary, actions taken, responses, and next priorities	Operating summary, action progress, unresolved issues, and next priorities
Owner responsibility	Provide authorized records, approve decisions and communications, handle matters requiring your authority	Provide authorized records, approve decisions and communication, handle matters requiring your authority
Limits	10 direct relationships; 10 active routine issues; 25 open evidence cases; ongoing authorized follow-ups; 1,000 rows and 2 MB per file	30 direct relationships; 30 active issues; 75 open evidence cases; ongoing authorized follow-ups; 1,000 rows and 2 MB per file
Current service status	Secure setup after payment	Secure setup after payment

Planned capabilities are not part of the current paid service commitment until TierSentry confirms they are available. Sequencing and availability may change based on customer feedback, data access, security review, and technical requirements. View the product roadmap →

See the full payment example

ILLUSTRATIVE COMMERCIAL SUPPORT

A short payment. A clear next action.

See how TierSentry moves an issue forward.

PAYMENT FOLLOW THROUGHAwaiting partner response

Invoice: $2,400
Payment: $2,160
Unexplained difference: $240

TierSentry reviews the evidence
Matches the invoice and payment. Flags the difference and missing remittance details.
TierSentry coordinates the follow-up
With the brand’s approval, requests an explanation from the agreed partner contact.
TierSentry keeps the action moving
Records the response, tracks the open item, and brings unresolved questions to the next agreed review.

FOLLOW-UP OWNERTierSentry

DECISION AUTHORITYYour brand

Fictional example. The $240 remains unresolved; no recovered cash is claimed. Both plans include authorized coordination within their limits. This is one of several routine issues covered by Commercial Operating Support.

Explore the action example

HOW TIERSENTRY HELPS

Start simply. Keep the work moving.

Choose a priority, share approved records, and agree the scope. TierSentry reviews the evidence and coordinates authorized next steps. Your brand retains decision authority.

See an example Choose monthly support →

1Tell us what matters nowStart with an account, a payment, a cost, or a growth decision. You do not need to diagnose the problem first.

2Share the relevant recordsUse only the reports, terms, or transaction details you authorize for the agreed scope.

3See what needs attentionTierSentry checks account economics and operating exceptions. Material findings and important recommendations receive experienced review.

4Keep track of the resultSee who owns the next action, when it is due, and what the evidence says after the work is done.

What happens in your first month?

YOUR FIRST MONTH WITH TIERSENTRY

Operating work taken on. Progress and value made visible.

After payment, choose your priorities, authorize the relevant records and agree communication rules during secure setup. We confirm covered accounts, responsibilities, review days and the first summary date. Start with records you already have. Useful delivery begins when those records are available.

1 · Agree the work we take over

Cover your recurring operating priorities

Payment follow-up, order and shipment questions, changing charges, and account-profit review can all be included within the covered relationships. We establish a brief baseline of the work you handle, approximate time spent, and any paid assistance, without a lengthy assessment.

2 · Review, coordinate, and follow through

Keep several items moving

Commercial Operating Support includes weekly review and up to 10 active routine issues. Managed Operating Support adds twice-weekly review, up to 30 active issues, deeper coordination and analysis, and monthly planning. Software supports routine work and tracks progress. TierSentry coordinates authorized requests and ongoing follow-ups through agreed workflows. Experienced review focuses on material exceptions, disputed evidence and sensitive communications. Your brand approves commitments. Follow-ups are included within the agreed scope.

3 · See the value delivered

A monthly summary you can verify

See work handled, actions and responses, owner-confirmed time saved, evidenced paid assistance avoided, operating improvements, and financial benefits supported by records. Estimates, potential savings, cash received, and verified savings remain separate. We do not count the same benefit twice.

WHY MONTH TWO MATTERS

Your business keeps moving. The support continues.

New payments, orders, costs, and partner questions receive attention. Outstanding actions carry forward; closing an issue frees capacity for another. At 30 and 60 days, we review what work came off your plate and whether the continuing support earns its place in your business.

Detailed service definitions and one time reviews

PLAIN LANGUAGE SERVICE GUIDE

Understand what every service does for your brand.

Open any service to see the business outcome, what you receive, what the platform automates, where professional judgment applies, and how Commercial Operating Support differs from Managed Operating Support.

WHY MANAGED OPERATING SUPPORT COSTS MORE

More frequent attention and broader operating responsibility.

Managed Operating Support adds broader coordination, deeper profitability and terms analysis, and monthly planning. Software supports routine work and tracks progress; experienced review focuses on complex issues, escalations and material recommendations. Your brand retains decision and commitment authority.

Value dimensionCommercial Operating SupportManaged Operating Support

Source coverageUp to 10 directly supported commercial relationshipsUp to 30 directly supported commercial relationships

Monitoring cadenceWeekly scheduled reviewTwice-weekly scheduled review

InvestigationReviewed commercial evidence and prioritized next actionsCross-source investigation and evidence matching

Case ownershipTierSentry handles up to 10 active routine issuesTierSentry handles up to 30 active issues with deeper cross-partner coordination

Partner coordinationOngoing authorized follow-ups within covered responsibilitiesOngoing authorized coordination across a broader operation

Review and oversightWeekly review and monthly value summaryTwice-weekly review and monthly planning session

ReportingDashboard, reviewed exports, and proof of valueValue ledger, executive exports, and provider ready briefs

SupportRegular email supportPriority queue with documented escalation

Brand coverageThe brand and operating workspace covered by the subscription.View definition

Why it matters

Keeps records, users, findings, and actions organized within one accountable brand boundary.

What you receive

A private brand workspace with controlled membership, roles, and subscription status.

Commercial Operating Support

One brand and up to 10 directly supported commercial relationships; multiple routine operating priorities; DTC optional.

Managed Operating Support

One brand and up to 30 directly supported commercial relationships, with broader operating responsibility.

Automated work

Access checks and package rules are enforced by the platform.

Professional involvement

TierSentry confirms the brand boundary and any approved source expansion.

What TierSentry needs

Legal brand name, authorized administrators, and approved operating scope.

Important limitation

A subscription does not grant access to another brand or an unapproved partner system.

Minimum useful sales evidenceA controlled, low-effort way to provide only the records needed for the current sales or operating decision.View definition

Why it matters

Keeps setup proportional to the decision while giving sales and operating teams a traceable basis for action.

What you receive

Validated uploads or approved source connections with source identity, coverage dates, status, and history.

Commercial Operating Support

Governed intake for payment, order, shipment, charge, and account-profit priorities across the covered relationships.

Managed Operating Support

Platform-guided intake across multiple approved commercial sources, with professional review only for coverage exceptions.

Automated work

Templates, file validation, duplicate checks, and source history handle repeatable intake work.

Professional involvement

TierSentry reviews coverage gaps and confirms whether the evidence is suitable for analysis.

What TierSentry needs

Authorized exports or connections for the agreed review period. Never passwords, card numbers, or API secrets in uploads.

Important limitation

TierSentry can analyze only the sources and periods the brand authorizes and provides.

Scheduled operational exception reviewRepeat checks of approved records for new exceptions, recurring issues, and control drift.View definition

Why it matters

Helps the brand notice important operating problems before they remain unresolved across multiple periods.

What you receive

A visible monitoring history showing coverage, completed runs, exceptions, and failures that need attention.

Commercial Operating Support

Weekly scheduled review of authorized records and progress, with follow-through between reviews.

Managed Operating Support

Twice-weekly scheduled review across approved sources, with deeper analysis and cross-partner coordination.

Automated work

Software supports record checks, review preparation and progress tracking. Recurring automation is used only when released and validated.

Professional involvement

Experienced review focuses on material exceptions, evidence gaps and matters requiring judgment. TierSentry remains responsible for the agreed weekly or twice-weekly service cadence.

What TierSentry needs

Current authorized source data and agreed monitoring rules.

Important limitation

Monitoring is not continuous surveillance and cannot detect events outside the available source coverage.

Evidence-backed findings and impact assessmentEvidence-backed operational exceptions that may affect revenue, cost, customer experience, or operating control.View definition

Why it matters

Shows the brand what deserves attention, why it matters, and what evidence supports the priority.

What you receive

A finding with source references, evidence status, priority, supported impact classification, and recommended next action.

Commercial Operating Support

A prioritized exception list and platform-prepared recommended actions based on approved commercial evidence.

Managed Operating Support

Cross-source findings that connect approved records and classify supported operational or financial impact.

Automated work

Reconciliation rules identify candidate discrepancies and organize the supporting records.

Professional involvement

TierSentry reviews materiality, evidence quality, classification, and release readiness.

What TierSentry needs

Sufficient source coverage to compare the relevant order, payment, fee, fulfillment, settlement, or partner records.

Important limitation

Detected, observed, quantified, projected, and validated results remain distinct. A projected opportunity is not recovered revenue.

Recommended actions and resolution trackingA clear record of what should happen next, who owns it, and whether it was completed.View definition

Why it matters

Prevents important findings from becoming another spreadsheet item with no accountable follow through.

What you receive

Platform-prepared actions with owners, due dates, dependencies, evidence requirements, reminders, decisions, and completion evidence.

Commercial Operating Support

TierSentry coordinates up to 10 active routine issues, including ongoing authorized requests and follow-ups. Resolved issues free capacity; outstanding work carries into the next month. The brand retains decision authority.

Managed Operating Support

TierSentry coordinates up to 30 active issues across the broader commercial operation, with deeper investigation, escalation, and ongoing authorized follow-through.

Automated work

Software tracks actions, deadlines and responses. Available reminders and structured workflows support routine follow-through.

Professional involvement

TierSentry intervenes when judgment, escalation, or a release decision is needed.

What TierSentry needs

An approved finding, named owner, due date, and relevant supporting evidence.

Important limitation

TierSentry coordinates the work but does not replace the brand's authority or a provider's contractual responsibility.

Professional exception reviewHuman review of evidence, priorities, and customer facing conclusions before important work is published.View definition

Why it matters

Adds judgment and accountability where automated rules alone would be incomplete or misleading.

What you receive

A reviewed record with reviewer, date, decision, version, and any required corrections.

Commercial Operating Support

Exception-based approval of material findings plus one standardized monthly owner summary.

Managed Operating Support

Twice-weekly review supported by software, one monthly planning session, and experienced review of material findings and escalations.

Automated work

The platform prepares evidence, flags missing variables, and routes only work requiring judgment.

Professional involvement

A qualified TierSentry professional approves findings, reports, and material recommendations as required.

What TierSentry needs

Complete evidence, analysis status, and the decisions or questions requiring review.

Important limitation

Professional review is operational guidance, not legal, tax, accounting, or regulatory advice.

Authorized resolution coordinationStructured follow up with an approved distributor, 3PL, retailer, payment provider, agency, or other operating partner.View definition

Why it matters

Helps move a documented issue toward resolution without forcing the brand to reconstruct the history across emails and portals.

What you receive

A case record with approved contacts, communications, evidence requests, responses, commitments, due dates, and resolution status.

Commercial Operating Support

TierSentry coordinates authorized routine requests and ongoing follow-ups for up to 10 active routine issues through agreed workflows. Responses and next steps remain tracked across monthly periods.

Managed Operating Support

TierSentry handles approved cross-partner communications and follow-through, maintains the case history, and escalates sensitive or disputed matters for professional review.

Automated work

Templates and status records support coordination. Automatic external sending is not included.

Professional involvement

Experienced review focuses on escalations, sensitive communications, disputed evidence and closure decisions. External delivery follows the agreed authorization and communication process.

What TierSentry needs

Brand authorization, an accountable partner contact, a supported case, and the permitted communication scope.

Important limitation

Partners receive only case specific access. TierSentry cannot compel a partner to respond or change its decision.

Owner summary and documented outcomesA clear record of what was found, what changed, what remains open, and how each result is classified.View definition

Why it matters

Gives owners and operators a concise view of operating progress without treating estimates as achieved value.

What you receive

Dashboard records, reviewed exports, period coverage, source references, open risk, completed actions, and validated outcomes.

Commercial Operating Support

Weekly progress and a monthly value summary: work handled, owner-confirmed time saved, evidenced outside assistance avoided, financial benefits, and outstanding priorities.

Managed Operating Support

The same documented value summary, plus broader profitability analysis, planning, and coverage-aware comparisons.

Automated work

Approved records populate standardized reporting views and disclose missing coverage.

Professional involvement

TierSentry reviews material financial classifications and customer-facing conclusions before release. TierSentry does not review or certify financial statements.

What TierSentry needs

Reviewed findings, action outcomes, source coverage, and evidence supporting any financial value.

Important limitation

Reports distinguish estimates, projections, observations, quantified exposure, and validated outcomes.

Guided service supportHelp with access, onboarding, data intake, workflow questions, and service issues.View definition

Why it matters

Gives the brand a clear path to assistance and escalation when something prevents progress.

What you receive

A tracked request with receipt, owner, response, status, escalation, resolution, and audit history.

Commercial Operating Support

Email support through the standard queue.

Managed Operating Support

Priority support with higher queue priority and documented escalation handling.

Automated work

Routing, acknowledgment, aging, and escalation alerts support consistent handling.

Professional involvement

A TierSentry professional responds when the issue requires judgment, investigation, or customer communication; routine routing and status work remain automated.

What TierSentry needs

A clear description, affected workspace, relevant dates, and nonsecret evidence.

Important limitation

Support has no contractual response time guarantee. Custom consulting or implementation work may require separate scope.

Brand-specific review conditionsApproved conditions that reflect a brand's operating priorities, partners, and known risks.View definition

Why it matters

Helps monitoring focus on the exceptions that matter to the brand instead of producing generic noise.

What you receive

Documented rule intent, source requirements, threshold, owner, review status, and change history.

Commercial Operating Support

The standard TierSentry workflow and supported baseline rules.

Managed Operating Support

Approved brand priorities and configurable monitoring conditions as they become production validated.

Automated work

The rules engine evaluates approved conditions during monitoring runs.

Professional involvement

TierSentry confirms the rule is supportable, secure, testable, and appropriate for customer use.

What TierSentry needs

A defined business concern, authoritative source, threshold or condition, and expected response.

Important limitation

A requested rule is not active until TierSentry confirms its data coverage, testing, and release status.

Need a single decision reviewed? Profitable Growth Brief and Revenue Assurance Assessment remain available separately.